Job Information
CRST The Transportation Solution, Inc. Customer Service Coordinator in MANTECA, California
Description
Corporate Overview: CRST The Transportation Solution, Inc. is delivering promises and driving success so we can all have what we need to live and thrive. We need talented individuals to help us bring this vision to life.
*Division: * CRST’s Dedicated Solutions division is focused on service excellence to retailers and producers who need consistent, dependable, high-quality delivery services. We provide customers the flexibility of a private fleet, without the expense. Dedicated Solutions is divided into East and West divisions.
Scheduled working hours : Saturday and Sunday from 7am to 330pm, Monday - Wednesday from 8am to 4pm. Due to the shift this role is eligible for extra pay via shift differential.
Job Summary: Ensures delivery of excellent customer service through accurate and fast processing of driver’s paperwork. First point of contact for drivers and dispatchers with inquiries regarding paperwork. Builds and maintains business relationships with other departments within the company by providing prompt and accurate research for Billing.
*Job Responsibilities: *
Create orders in LME with direction from Fleet Managers
Research missing billing documents
Support drivers with fueling issues
Send driver updates to customers
Research and send POD's to customers
Accept load tenders in EDI
Research loads for billing
Processing proof-of-deliveries so orders can be billed
Troubleshooting billing discrepancies
Provide administrative support for Fleet Managers and Manager
Organizing, filing, and general office functions
Education, Experience, Qualifications:
6-12 months experience in a relevant field
The pay range for this position is $16.90 and $22.65. A final offer amount is dependent on factors including prior relevant experience, knowledge, and location. Typically, selected candidates are hired at a rate between the minimum and midpoint of the range. Shift differential is on top of the hourly base pay.
The CRST Core Values: Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities.
EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.